Shipping & Payments

Shipping and Payment

Last updated: September 14, 2026

Payment Methods

Payment is processed through Shopify Payments, which supports:

  • Credit and debit cards (Visa, Mastercard)
  • Apple Pay and Google Pay
  • Shop Pay

You are charged upon order confirmation. All prices are in euros and include VAT.

The gateway uses TLS encryption. We do not have access to your full card number, nor do we store it. Never send us card details via email.

If the payment cannot be completed, you will see a notice on the payment page itself and the order will not be registered.

Shipping Area

We ship to peninsular Spain and the Balearic Islands.

Important note: We do not ship to the Canary Islands, Ceuta, or Melilla. These territories are outside the European Union's customs and VAT zone, so shipments require customs procedures and local taxes that increase the cost of the order.

Delivery Times

Estimated timeframe: 10 to 15 calendar days from order confirmation.

This timeframe includes preparation and transport. We will notify you by email if we anticipate any delay.

Legal commitment: delivery will not exceed 30 calendar days from order confirmation in any case. If we are unable to meet this, we will notify you and you may terminate the contract with a full refund (Article 109 of the TRLGDCU).

Shipping Costs

Shipping is free for all standard orders to Spain.

There are no subsequent added charges: the amount you see when confirming payment is the final amount.

Tracking

When the order is shipped, you will receive an email with the tracking number and a link to check the shipment status.

To ensure smooth delivery, please provide an address where someone will be available during business hours.

If the address provided is incorrect or incomplete and the package cannot be delivered, we will contact you.

If the package arrives damaged

Transport risk is ours until you receive the product (Article 66 ter of the TRLGDCU). You do not assume any loss that occurs during shipping.

To resolve it quickly:

  1. If the packaging has visible damage, indicate this on the carrier's delivery note when signing.
  2. Take photographs of the package and the product.
  3. Write to us at info@zerical.com with your order number and the photos.

We will send you a new unit or issue a refund, as you prefer. You do not lose any rights even if you accepted the package without checking it at the time.

Returns and Withdrawal

You have 14 calendar days from receipt to withdraw without justifying your decision.

How to do it: write to us at info@zerical.com stating your order number. We will send you instructions.

Deadline to return the product: 14 calendar days from your notification.

Cost of return: the direct costs of the return are your responsibility (Article 108.1 of the TRLGDCU).

Exception: if the product arrives defective, damaged, or does not correspond to what you ordered, the return is free and we cover all costs.

Refund: within a maximum of 14 calendar days from when we receive your notification, using the same payment method you used. We may withhold the refund until we receive the product or until you provide proof of shipment.

This is independent of the 3-year legal warranty for lack of conformity, explained in our General Terms and Conditions.

Defective Product

Write to us at info@zerical.com with your order number, a description of the problem, and photographs. We will take care of the repair, replacement, or refund at no cost to you.

Contact

Emrerdemnet LTD 4 Raven Road, Unit 1C3-1244, London, United Kingdom, E18 1HB info@zerical.com

Support in Spanish.